FAQ
Welcome to the Twa Fashion Frequently Asked Questions (FAQ) page
We are here to answer your questions and provide you with the best shopping experience possible. If you need additional help, do not hesitate to contact us.
Question 1: How long will I wait for my shipment?
Answer: Here are our estimated delivery times:
- Order processing time: 1–2 business days
- Delivery time (transit): 6–8 business days
- Estimated delivery time: 7–10 business days
More information can be found in our Shipping Policy
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping for all orders within Poland. Details can be found in our Shipping Policy.
Question 3: What if I receive a defective product?
Answer: If you receive a defective product, we will replace it free of charge. Contact us and return the product within 30 days. More information can be found in our Return Policy.
Question 4: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour window to cancel your order. To cancel, please contact us within this time frame.
Question 5: What is your return policy?
Answer: We offer a simple and hassle-free return process. Details can be found on our Return Policy page
Question 6: When will I receive a refund after returning a product?
Answer: After receiving and inspecting the returned product, we will process the refund. The refund usually appears on the original payment method within 7 business days, depending on the bank or payment provider. Details can be found in our Return Policy
Question 7: Do you offer a warranty on products?
Answer: Yes, we provide a 30-day warranty on all purchases. More information can be found in our Return Policy
Question 8: How can I contact customer service?
Answer: You can contact our support team through the Contact Us page or by sending an email to kontakt@twafashion.com.
Question 9: Do you offer international shipping?
Answer: No, we currently only offer shipping within Poland.
Question 10: Do you have a physical store I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question 11: Can I place a wholesale order for my company or organization?
Answer: Yes, we fulfill wholesale orders. Please contact our customer service team for details.
Question 12: What is the product exchange process?
Answer: Details about exchanges can be found in our Return Policy
Question 13: How can I track my order?
Answer: You can track your order on the Order Tracking page
Contact Information:
Website Name: Twa Fashion.
Headquarters Address: Viale Vittorio Pepe 15, 65126 Pescara, Italy.
Email: kontakt@twafashion.com
Phone:+393520619207
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET).
We strive to respond to your email within 24 hours.